{"title":"Other Products\/Support Plans","description":null,"products":[{"product_id":"1-year-technical-support-for-avaya-business-phone-system","title":"1 Year Technical Support for Avaya Business Phone System","description":"\u003cp\u003eTelco Depot is pleased to offer technical support for your Avaya Phone system.\u003c\/p\u003e\n\n\u003cp\u003eThe purchase of this service will provide you Telco Depot Remote Technical Support for one year from the date of purchase.\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171802210373,"sku":"100158","price":999.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/1-year-extended-warranty-for-avaya-business-phone-system_1.jpg?v=1781658491"},{"product_id":"weekend-tech-support-one-hour","title":"Weekend Senior Technician Hourly Rate","description":"\u003ch4\u003eWeekend Senior Technician  Hourly Rate (Per Hour)\u003c\/h4\u003e\n\n\u003cp\u003e Remote Senior Tech Includes Analysis, Making System Changes as Required \u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171829702725,"sku":"100920","price":249.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco_depot_main_default_image_2_1.jpg?v=1781658641"},{"product_id":"quarterly-support-package","title":"Quarterly Support Package","description":"\u003ch4\u003eQuarterly Support Package\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for products that are beyond their free one year of support period. If you purchased your product less than one year ago, enjoy our free technical support. This plan covers 3 months of remote support from the date the plan was purchased for up to 3 hours of multiple support tickets. The quarterly fee is automatically charged each quarter to the credit card on file. Please note that this is a yearly contract. This package does NOT cover re-programming a system due to network changes, moves, power failures, OS corruption etc.. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e\n\n\u003cp\u003eA 50% discount will be applied to any Telco Depot VoIP phone service subscriber.\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171856506949,"sku":"101592","price":279.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_6.jpg?v=1781658761"},{"product_id":"configuring-a-phone-device-not-purchased-from-telco-depot","title":"Configuring a phone (device) not purchased from Telco Depot","description":"\u003ch4\u003eConfiguring a phone (device) not purchased from Telco Depot\u003c\/h4\u003e\n\n\u003cp\u003ePurchased your new phone (device) somewhere else? No problem, we can assist in configuring the device to the phone system you purchased from us. You must have full admin credentials to the device for us to be able to assist. This is a per device charge.\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171856539717,"sku":"101594","price":95.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_8.jpg?v=1781658762"},{"product_id":"re-configuring-a-system","title":"Re-configuring a system","description":"\u003ch4\u003eRe-configuring a system\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for phone systems that were purchased from Telco Depot and for ANY non-warranty reason (even if within the warranty period) need to be re-programmed. This includes but is not limited to network changes, moves, power failures etc.. This plan covers a full recovery of the system to a working state. Please note that in some cases remote recovery is not possible and the system needs to be shipped to us. We will cover the cost of return GROUND shipping. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171856572485,"sku":"101596","price":399.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_10.jpg?v=1781658763"},{"product_id":"single-case-support","title":"Single case support  for systems bought from Telco Depot","description":"\u003ch4\u003eSingle case support  for systems bought from Telco Depot\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for products bought from Telco Depot  that are beyond their free one year of support period. If you purchased your product less than one year ago, enjoy our free technical support. This plan covers a single support ticket and up to 1 hour of support or ANY portion of it. This package does NOT cover re-programming a system due to network changes, moves, power failures, OS corruption etc.. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e\n\n\u003cp\u003eA 50% discount will be applied to any Telco Depot VoIP phone service subscriber.\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171856605253,"sku":"101595","price":149.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_9.jpg?v=1781658762"},{"product_id":"in-house-on-site-support","title":"“In House” On Site Support","description":"\u003ch4\u003e“In House” On site support\u003c\/h4\u003e\n\n\u003cp\u003eTelco Depot can also provide “on site” support. This support package does NOT include the first hour of support rated at $190. Each additional hour or ANY portion of it, is rated at $190. This package is NOT for NEW system installation. The package and the first support hour must be purchased prior to Telco Depot dispatching its techs to the site. These rates are applicable to any location within 100 miles radius of the New York metropolitan area. Special pricing is available for locations outside of the 100 miles range. \u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171856638021,"sku":"101597","price":400.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_11.jpg?v=1781658763"},{"product_id":"annual-support-package","title":"Annual Support Package","description":"\u003ch4\u003eAnnual Support Package\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for products that are beyond their free one year of support period. If you purchased your product less than one year ago, enjoy our free technical support. This plan covers a full year of remote support from the date the plan was purchased and provides unlimited support tickets. The annual fee is automatically charged each year to the credit card on file. The plan can be cancelled at any time. This package does NOT cover re-programming a system due to network changes, moves, power failures, OS corruption etc.. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e\n\n\u003cp\u003eA 50% discount will be applied to any Telco Depot VoIP phone service subscriber. \u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"One Time","offer_id":45171856670789,"sku":"101593","price":999.0,"currency_code":"USD","in_stock":true},{"title":"Every year","offer_id":45171856703557,"sku":"101593","price":999.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_7.jpg?v=1781658764"},{"product_id":"in-house-hourly-rate","title":"On-Site Technician Hourly Rate","description":"\u003ch4\u003e“In House” Hourly Rate\u003c\/h4\u003e\n\n\u003cp\u003eThis is the onsite one hour or ANY portion of it support charge rated at $190. This is NOT for NEW system installation. At least one hour must be purchased together with the \"In House\" visit package prior to Telco Depot dispatching its techs to the site. These rates are applicable to any location within 100 miles radius of the New York metropolitan area. Special pricing is available for locations outside of the 100 miles range.\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171856834629,"sku":"101598","price":190.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_12.jpg?v=1781658763"},{"product_id":"monthly-remote-tech-support","title":"Monthly Remote Tech Support - Exclusive Deal For VoIP Subscribers","description":"\u003ch4\u003eMonthly Remote Tech Support - Exclusive Deal For VoIP Subscribers\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for products that are beyond their free one year of support period. If you purchased your product less than one year ago, enjoy our free technical support. This plan covers a month of remote support from the date the plan was purchased and provides unlimited support tickets. The monthly fee is automatically charged each month to the credit card on file. The plan can be cancelled at any time after the first 3 months. This package does NOT cover re-programming a system due to network changes, moves, power failures, OS corruption etc.. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171860471877,"sku":"101789","price":49.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_13.jpg?v=1781658781"},{"product_id":"monthly-remote-tech-support-no-voip","title":"Monthly Remote Tech Support","description":"\u003ch4\u003eMonthly Remote Tech Support\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for products that are beyond their free one year of support period. If you purchased your product less than one year ago, enjoy our free technical support. This plan covers a month of remote support from the date the plan was purchased and provides unlimited support tickets. The monthly fee is automatically charged each month to the credit card on file. The plan can be cancelled at any time after the first 3 months. This package does NOT cover re-programming a system due to network changes, moves, power failures, OS corruption etc.. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171860570181,"sku":"101791","price":94.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_14.jpg?v=1781658781"},{"product_id":"securing-compromised-phone-system","title":"Securing Compromised Phone System","description":"\u003ch4\u003eSecuring Compromised Phone System\u003c\/h4\u003e\n\u003cp\u003eIs your phone system compromised? Let our experts assist you in \"beefing\" up the security on your system. This support will include the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eChnaging all passwords - Phones, VM, Admin etc..\u003c\/li\u003e\n\u003cli\u003eRestricting registration.\u003c\/li\u003e\n\u003cli\u003eAssist in network router changes (access to router is nedded)\u003c\/li\u003e\n\u003cli\u003eRestrict dialplan.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAlthough our experts will do all they can to fix and prevent future security \"bridges\" it does NOT a 100% gurranty that a future security bridge will not happen again. This is a one time single case support. \u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171863257157,"sku":"101910","price":600.88,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_22.jpg?v=1781658793"},{"product_id":"remote-phones-set-up","title":"Remote Phones Set Up","description":"\u003ch4\u003eRemote Phones Set Up\u003c\/h4\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171869122629,"sku":"102073","price":499.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_28.jpg?v=1781658802"},{"product_id":"remote-phones-set-up-per-extension-charge","title":"Remote Phones Set Up: Per Extension Charge","description":"\u003ch4\u003eRemote Phones Set Up: Per Extension Charge\u003c\/h4\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171869188165,"sku":"102074","price":25.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_29.jpg?v=1781658803"},{"product_id":"single-1-hour-support-for-systems-not-bought-from-telco-depot","title":"Single 1 Hour support  for systems NOT bought from Telco Depot","description":"\u003ch4\u003eSingle 1 Hour support  for systems NOT bought from Telco Depot\u003c\/h4\u003e\n\n\u003cp\u003eThis support package is for products NOT bought from Telco Depot . This plan covers a single support ticket and up to 1 hour of support or ANY portion of it. This package does NOT cover re-programming a system due to network changes, moves, power failures, OS corruption etc.. Please note that this is NOT an extended warranty!!!\u003c\/p\u003e\n\n\u003cp\u003eA 50% discount will be applied to any Telco Depot VoIP phone service subscriber.\u003c\/p\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171878690885,"sku":"102421","price":225.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_9_1.jpg?v=1781658829"},{"product_id":"large-systems-support","title":"Large systems Support","description":"\u003ch4\u003eLarge systems Support  Per Month\u003c\/h4\u003e\n\n\u003cp\u003eThis product is required for ALL customers that have more than 75 extensions on their system and are using our VoIP services.\u003c\/p\u003e\n\n\n\u003cp\u003e\u003cb\u003eThe inluded support is as follows:\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cli\u003e* During normal business hours (Monday through Friday 9am to 6pm Eastern):  we will offer unlimited support to any user on the system.\u003c\/li\u003e\n\u003cli\u003e* Outside normal business hours: Only emergency support is offered outside our normal business hours (see below).\u003c\/li\u003e\n\u003cli\u003e* Emergency service: Emergency is defined by total system failure - all phones are down or no in\/outgoing call.\u003c\/li\u003e\n\u003cli\u003e* Emergency support will be rendered once we are notified by anyone that your entire system is down. \u003c\/li\u003e\n\u003cli\u003e* Service will be rendered remotely 24 hours a day \/ 7 days a week.\u003c\/li\u003e\n\n\n\u003cp\u003e\u003cb\u003e*** To be clear, no support will be rendered after business hours or on weekends and holidays for individuals that their extension is not working.\u003c\/b\u003e\u003c\/p\u003e\n","brand":"Telco Depot","offers":[{"title":"Every month","offer_id":45171880099909,"sku":"102482","price":499.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_29_1.jpg?v=1781658832"}],"url":"https:\/\/telcodepot.com\/collections\/other-products-support-plans.oembed","provider":"Telco Depot","version":"1.0","type":"link"}