Large systems Support

SKU

102482

$499.00

This product is required for ALL customers that have more than 75 extensions on their system and are using our VoIP services.

The inluded support is as follows:

* During normal business hours (Monday through Friday 9am to 6pm Eastern): we will offer unlimited support to any user on the system.

* Outside normal business hours: Only emergency support is offered outside our normal business hours (see below).

* Emergency service: Emergency is defined by total system failure - all phones are down or no in/outgoing call.

* Emergency support will be rendered once we are notified by anyone that your entire system is down.

* Service will be rendered remotely 24 hours a day / 7 days a week.

*** To be clear, no support will be rendered after business hours or on weekends and holidays for individuals that their extension is not working.