{"product_id":"allworx-view-acdr-for-allworx-6x-phone-system","title":"Allworx View ACDR for Allworx 6x Phone System","description":"\u003ch4\u003eAllworx View ACDR for Allworx 6x Phone System\u003c\/h4\u003e\n\n\u003cp\u003eBeautiful Real-Time Dashboards and Historical Call Activity Reports\u003c\/p\u003e\n\n\u003cp\u003eMake smart, data-driven business decisions from anywhere with Allworx View and View ACD. Allworx View delivers comprehensive historical call activity reports to help you track metrics that drive your business performance. For call center teams, Allworx View ACD provides easy to see graphical charts on customizable dashboards to help everyone stay on top of queue and agent stats in real time.\u003c\/p\u003e\n\n\u003cp\u003eAllworx View™ is a detailed data management application that gives you the information you need to make intelligent decisions for your business.  Allworx View provides real-time and historical call data for Allworx phone systems.  Allworx View ACD expands the capabilities of View to add information about Automatic Call Distribution (ACD) queue status and agent performance.\u003c\/p\u003e\n\n\u003cp\u003e\u003cb\u003eAllworx View Highlights:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCreate, save, and share call activity reports on demand or auto-schedule them for email distribution.\u003c\/li\u003e\n\u003cli\u003eChoose from six intuitive call activity report templates with advanced data filters.\u003c\/li\u003e\n\u003cli\u003eEasily export call activity reports to PDF or CSV files.\u003c\/li\u003e\n\u003cli\u003eAccess reports and dashboards via any modern web browser on any device.\u003c\/li\u003e\n\u003cli\u003eTrack call activity data for single- or multi-site Allworx deployments.\u003c\/li\u003e\n\u003cli\u003eManage the information shown based on each user’s permission level.\u003c\/li\u003e\n\u003c\/ul\u003e \n\n\u003cp\u003e\u003cb\u003eAllworx View ACD Highlights:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLStay on top of queues and agent performance in real time.\u003c\/li\u003e\n\u003cli\u003eCustomize the dashboard using intuitive graphical charts, adjustable font sizes, alarm display options, and more.\u003c\/li\u003e\n\u003cli\u003eCreate as many dashboards as you need with full access control.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cb\u003eAllworx View Popular Uses:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTracking outbound call volume by individual agents or employees.\u003c\/li\u003e\n\u003cli\u003eTracking inbound call volume by geographic areas or time periods to identify customer trends.\u003c\/li\u003e\n\u003cli\u003eMeasuring incoming calls to specific DIDs associated with advertising campaigns.\u003c\/li\u003e\n\u003cli\u003eIdentifying unmet staffing needs and areas to reduce telecom costs.\u003c\/li\u003e\n\u003cli\u003eProjecting queue and agent metrics and statuses on a large monitor for call center agents and supervisors in their work area.\u003c\/li\u003e\n\u003cli\u003eAnalyzing Allworx system usage trends for further optimization.\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp\u003e\u003cb\u003eNotes:\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAllworx View and View ACD are sold as server-wide licenses and run on Windows Server 2008R2 or higher. They require System Software 7.7.5.5 or higher, but the most current System Software is recommended for optimal use of the latest features and enhancements. View ACD requires both Allworx ACD and View software license keys.\u003c\/li\u003e\n\u003cli\u003eTo track calls across multiple Allworx sites, Allworx systems need to be configured using Allworx Advanced Multi-Site, and each Allworx system requires a View (and View ACD, if using) software key(s).\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Telco Depot","offers":[{"title":"Default Title","offer_id":45171830390853,"sku":"100941","price":1100.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/allworx-8210112-view-cdr-for-allworx-48x-systems_1_1.jpg?v=1781658645","url":"https:\/\/telcodepot.com\/products\/allworx-view-acdr-for-allworx-6x-phone-system","provider":"Telco Depot","version":"1.0","type":"link"}