{"product_id":"large-systems-support","title":"Large systems Support","description":"\u003ch4\u003eLarge systems Support  Per Month\u003c\/h4\u003e\n\n\u003cp\u003eThis product is required for ALL customers that have more than 75 extensions on their system and are using our VoIP services.\u003c\/p\u003e\n\n\n\u003cp\u003e\u003cb\u003eThe inluded support is as follows:\u003c\/b\u003e\u003c\/p\u003e\n\n\u003cli\u003e* During normal business hours (Monday through Friday 9am to 6pm Eastern):  we will offer unlimited support to any user on the system.\u003c\/li\u003e\n\u003cli\u003e* Outside normal business hours: Only emergency support is offered outside our normal business hours (see below).\u003c\/li\u003e\n\u003cli\u003e* Emergency service: Emergency is defined by total system failure - all phones are down or no in\/outgoing call.\u003c\/li\u003e\n\u003cli\u003e* Emergency support will be rendered once we are notified by anyone that your entire system is down. \u003c\/li\u003e\n\u003cli\u003e* Service will be rendered remotely 24 hours a day \/ 7 days a week.\u003c\/li\u003e\n\n\n\u003cp\u003e\u003cb\u003e*** To be clear, no support will be rendered after business hours or on weekends and holidays for individuals that their extension is not working.\u003c\/b\u003e\u003c\/p\u003e\n","brand":"Telco Depot","offers":[{"title":"Every month","offer_id":45171880099909,"sku":"102482","price":499.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0726\/7267\/3861\/files\/telco-depot-logo_29_1.jpg?v=1781658832","url":"https:\/\/telcodepot.com\/products\/large-systems-support","provider":"Telco Depot","version":"1.0","type":"link"}