Allworx Connect 731- Automatic Call Distribution (ACD)

Allworx Connect 731- Automatic Call Distribution (ACD) 8211512

Automatic Call Distribution Software

Allworx Automatic Call Distribution is a robust system, allowing you to distribute queued calls in linear priority, round robin, longest idle and ring all styles — a different style for each and every call center need! With Automatic Call Distribution, you can instantly manage all the important configurations of each call queue within your system while also tracking an array of beneficial queue statistics on the performance of both individual agents and each individual queue.

Distribute calls across 10 defined queues in linear, round robin, longest idle, or ring all modes. Support up to 60 external calls per queue for a maximum of 60 external calls across all. Support up to 60 external calls per queue for a maximum of 60 external calls across all.