Avaya 8x5 1 Year Support Plan: 4 Hour Response Time
Avaya 8x5 1 Year Support Plan: 4 Hour Response Time
IP Office Support Services include enhanced remote access capabilities that speed up trouble shooting resolution and the deployment of services performed remotely. For 4 Hour Parts Coverage, the IPO location must be within an Avaya 4 hour service response area.
SSL-VPN connectivity prevents security risks while enabling seamless delivery of major upgrades and patches that mitigate risks associated with product interactions and security fixes. Flexible coverage options meet a range of business needs.
This service provides remote support, access to online support and software updates, service packs and firmware updates.
Business Hour Support (8x5x5) is the minimum support required to request and receive on-going maintenance support from Avaya.
Avaya 8x5 1 Year Support Plan Highlights:
- 1 year of remote technical support that can be extended
- Advanced parts replacement. For 4 Hour Parts Coverage, the IPO location must be within an Avaya 4 hour service response area
- Service is 5 days a week, 8 hours a day and guaranteed response time within 4 hours
Note: 8 x 5 Coverage provides support from 8am – 5pm local time according to the account location.