Avaya IPO RTS 8X5 APR NBD - 500 V2 1YPP, MTC CONTRACT

Avaya 8x5 1 Year Support Plan: 4 Hour Response Time Next Business Day (NBD) Parts replacement

IP Office Support Services include enhanced remote access capabilities that speed up trouble shooting resolution and the deployment of services performed remotely.

SSL-VPN connectivity prevents security risks while enabling seamless delivery of major upgrades and patches that mitigate risks associated with product interactions and security fixes. Flexible coverage options meet a range of business needs.

This service provides remote support, access to online support and software updates, service packs and firmware updates.

Business Hour Support (8x5x5) is the minimum support required to request and receive on-going maintenance support from Avaya Next Business Day (NBD) Parts replacement.

Avaya 8x5 1 Year Support Plan Highlights:

• 1 year of remote technical support that can be extended
• Advanced parts replacement
• Service is 5 days a week, 8 hours a day and guaranteed response time within 4 hours
• Next Business Day (NBD) Parts replacement

Note: 8 x 5 Coverage provides support from 8am – 5pm local time according to the account location.